Return Policy

We want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return within 14 days of receiving your package.

Return Conditions

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must include original packaging and tags
• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return.

Return Process

To start a return, please contact us at support.solenne@solenne.info with your order number and reason for the return. We will provide further instructions.

Refunds

Once your return is received and inspected, your refund will be processed to the original payment method. Please allow a few business days for the refund to appear in your account.

Shipping Costs

Original shipping costs are non-refundable. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.