Shipping Policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order as quickly and smoothly as possible.
Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Shipping Times
Estimated delivery times:
- Italy: up to 10 business days
- Europe: up to 10 business days
- International: up to 10 business days
Delivery times may vary slightly depending on your location and local courier services.
Shipping Costs
Shipping costs are calculated at checkout. Free shipping promotions may be available during special periods.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email, if available.
Delays
In rare cases, shipping delays may occur due to customs, holidays, weather conditions, or high order volumes.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for packages sent to incorrectly provided addresses.
Lost or Damaged Packages
If your package arrives damaged or gets lost during transit, please contact us at support.solenne@solenne.info and we will assist you as soon as possible.